Lifecycle – Continual Service Improvement (CSI) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the ma...

Lifecycle – Service Transition (ST) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the a...

ITIL Foundation (2011 Edition) This dynamic 3-day course introduces the principles and core elements of IT service management (ITSM). The curriculum is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operat...