Lifecycle – Continual Service Improvement (CSI) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the ma...

Lifecycle – Service Transition (ST) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the a...

ITIL Foundation (2011 Edition) This dynamic 3-day course introduces the principles and core elements of IT service management (ITSM). The curriculum is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operat...

IS0 20000 Practitioner This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management standard and its application. It is aimed at practicing ...

ITIL v3 Service Strategy (SS) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities ...

ITIL v3 Planning, Protection, and Optimization (PPO) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The...

ITIL v3 Release, Control and Validation (RCV) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus ...

ITIL v3 Managing Across the Lifecycle (MALC) The Managing Across the Lifecycle (MALC) Certificates is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recogniti...

ITIL Service Operation (SO) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities a...

ITIL v3 Service Design (SD) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities an...

Python Programming Python is a modern object-oriented programming language well-suited for a variety of uses, from scripting to data mining to web applications. The instructor will teach students details of the Python language, its syntax, structure, exce...

Advanced Java Programming Certification Boot Camp   Java is a popular programming language and one of the few that is platform independent. The instructor will teach students the intermediate and advanced programming topics including file manipulatio...