Lifecycle – Continual Service Improvement (CSI) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) p...

Lifecycle – Service Transition (ST) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle...

ITIL Foundation (2011 Edition) This dynamic 3-day course introduces the principles and core elements of IT service management (ITSM). The curriculum is composed of five core disciplines: Service Strat...

IS0 20000 Practitioner This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management s...

ITIL v3 Service Strategy (SS) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The cour...

ITIL v3 Planning, Protection, and Optimization (PPO) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning Protection...

ITIL v3 Release, Control and Validation (RCV) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Valid...

ITIL v3 Managing Across the Lifecycle (MALC) The Managing Across the Lifecycle (MALC) Certificates is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead...