ITIL Foundation (2011 Edition) This dynamic 3-day course introduces the principles and core elements of IT service management (ITSM). The curriculum is composed...

IS0 20000 Practitioner This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in t...

ITIL v3 Service Strategy (SS) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy ...

ITIL Service Operation (SO) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation p...

ITIL v3 Service Design (SD) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy ph...