ITIL

ITIL Foundation (2011 Edition)

This dynamic 3-day course introduces the principles and core elements of IT service management (ITSM). The curriculum is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, which are taught with an engaging, case study approach. These disciplines represent a service lifecycle framework that promotes alignment to business needs while delivering measurable value.

ITIL Foundation (2011 Edition)

This dynamic 3-day course introduces the principles and core elements of IT service management (ITSM). The curriculum is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, which are taught with an engaging, case study approach. These disciplines represent a service lifecycle framework that promotes alignment to business needs while delivering measurable value.

Upon completion of this course, students will be well positioned to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.

Course Code: ITSM101

Career Level: Beginner

Course Duration: 3 Days (24 hours of training)

Exam/Certificate: ITIL Foundation (2011 Edition)

Course Delivery: Instructor-led, classroom style; instructor-led, virtual, and hybrid



Session From To Duration Time Location
Bootcamp Jul 19, 2017 Jul 21, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Jul 24, 2017 Jul 26, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Aug 07, 2017 Aug 09, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Aug 14, 2017 Aug 16, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Sept 06, 2017 Sept 08, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Sept 13, 2017 Sept 15, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Sept 25, 2017 Sept 27, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Oct 16, 2017 Oct 18, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Oct 23, 2017 Oct 25, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Nov 08, 2017 Nov 10, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Nov 13, 2017 Nov 15, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia
Bootcamp Nov 22, 2017 Nov 24, 2017 24 Hours 9:00AM – 5:00PM Northern Virginia

Check back often for updates or send us an email at training@TASCManagement.com so we can notify you of upcoming courses.

• IT professionals involved in IT Service Management implementation and improvement programs.

• Typical roles include IT professionals, IT business managers, IT business process owners, and IT practitioners.

• Prerequisites: None

• Recommended Experience: Familiarity with IT service delivery is beneficial.

Upon completion of this course, you should be able to identify and define:

• Key principles and concepts of IT Service Management based on ITIL

• Best practices and benefits of implementing ITIL in an organization

• Service Management processes and how they map to the Service Lifecycle

• Basic concepts, terminology and definitions related to the Service Lifecycle

• Roles, processes and components involved with the Service Lifecycle

• Certification: ITIL Foundation

• Number of questions: 40

• Length of test: 60 minutes

• Passing score: 65%

• Languages: English

• ITIL Foundation Course Introduction

• Service Management as a Practice

• Service Lifecycle

• Service Strategy

• Service Design

• Service Transition

• Service Operation

• Continual Service Improvement

• Technology and Architecture



ITIL® is a registered trade mark of AXELOS Limited The Swirl logo™ is a trade mark of AXELOS Limited and/or The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited.