Lifecycle – Continual Service Improvement (CSI) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Serv...

Lifecycle – Service Transition (ST) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course cov...

ITIL Foundation (2011 Edition) This dynamic 3-day course introduces the principles and core elements of IT service management (ITSM). The curriculum is composed of five core disciplines: Service Strategy, Service Des...

IS0 20000 Practitioner This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management standard and its ...

ITIL v3 Service Strategy (SS) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the ma...

ITIL v3 Planning, Protection, and Optimization (PPO) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning Protection and Optimizatio...